Shipping policy

Shipping Policy

Thank you for shopping with us!

Order Processing

• All orders are processed within 1–2 business days after payment is confirmed.
• Orders are not processed or shipped on weekends or public holidays.

Shipping Time

United Arab Emirates (UAE)

• Estimated delivery: 2–5 business days

International Shipping

• Estimated delivery: 7–15 business days, depending on the destination and customs processing.

Shipping Charges

• Shipping costs are calculated at checkout based on your delivery location.
• We may offer free shipping on selected products or promotional orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (where available).

Delays

Delivery times are estimates and may be affected by weather conditions, customs clearance, courier delays, or other circumstances beyond our control.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or additional charges caused by incorrect or incomplete addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping, please contact our customer support team through our Contact Us page or by email.